Making Veteran’s Crisis Line Better: Continuous Process Improvement

Identifying challenges and finding solutions can be a challenge in itself—particularly when it comes to finding ways to better serve our service members and veterans. The Navy’s Operational Stress Control Program and our Suicide Prevention Programs are no different. We are always looking for ways to help you navigate stress.

Countless Sailors and service members have reached out to the Veteran’s Crisis Line for lifesaving help during stress emergencies. They call when life’s challenges become overwhelming, or just to have someone who will listen or help them connect with other resources.

1-800-273-TALK Option 1 was developed by the Veterans Administration and the National Suicide Prevention Lifeline to provide Active Duty and Reserve servicemembers and veterans with tailored and immediate care. It’s a trusted resource promoted by all Navy organizations (including our program). With servicemembers noting recent capacity setbacks, the Veterans Administration has reiterated  its commitment to help our service members in a news release reporting suicide data among veterans.

“The mental health and well-being of our courageous men and women who have served the nation is the highest priority for VA, and even one suicide is one too many,” Veterans Affairs Secretary Eric K. Shinseki said. “We have more work to do and we will use this data to continue to strengthen our suicide prevention efforts and ensure all veterans receive the care they have earned and deserve.”

With an announced 50% increase in trained staff, the VA hopes to better serve veterans in need by ensuring that all callers receive the attention they deserve.

For 24/7 assistance, call the Veterans’ Crisis Line: 1-800-273-TALK (8255), option 1 or go to

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